The WhatsApp Generation

[This post is an excerpt from Accountability Technologies, my recently published handbook]

In the second quarter of 2018, popular messaging application WhatsApp achieved 450 million daily active users and it is becoming a favourite technology tool to mobilize citizens and form groups across borders. In 2017, all activists I interviewed in West Africa, for the handbook on Accountability Technologies confirmed that this is becoming a great new tool to mobilize citizens. However, it can be daunting getting citizens and government on the same platform as alluded by Abdul from Network Movement for Democracy and Human Right (NMDH) in Sierra Leone. On NMDH community service delivery project, they added government and Civil Society Organization (CSO) members to a WhatsApp group to exchange information on what concerned government officials can quickly respond to, as it regards service delivery in the health sector. After sometimes, the government officials on the platform had to leave because of false information shared.

Before the 2015 elections in Nigeria, I was able to coordinate 879 election observers in 26 states of the country using WhatsApp as one of the reporting tools for our Ushahidi platform. The WhatsApp group were created for the 26 states, while coordinators were chosen to lead the administration of each group. Police Monitor, an initiative of the Network on Police Reforms in Nigeria (NOPRIN) uses its WhatsApp group to mobilize journalists and activists to hold the police in Nigeria accountable for human rights abuses. The WhatsApp group also had police officials who responded to these abuses. The initiative has since moved to Telegram, as WhatsApp could not contain its over 250+ members. In 2016, when CODE’s Follow The Money was initiating the decentralization of its campaigns, it piloted communications with members using WhatsApp. A group was created by regions for members. After piloting this for 4 months, it became chaotic, as knowledge was lost, and new members couldn’t have access to initiate conversations. The WhatsApp groups have been closed, while the architecture has been transferred to a niche network.

Creating groups on WhatsApp can be frustrating for the administrators, but these simple steps could make it easy to use to meet your objectives. Just in case you have more tips, feel free to put them in the comment box.

  1. Know the objective of setting up the groups and write down your rules of engagement on the team based on this goal. It is essential to think through what you will achieve with your group, to reduce distractions.
  2. Create a Code of Conduct. This can be used as a binding agreement between intending members and your organization. CODE’s Follow The Money has a Code of conduct for its 1000+ members.
  3. Before adding people to the WhatsApp group, inform them about your objective and that you will like to add them to your team. This will allow you to communicate your objective to them, and get feedback from people that will decline.
  4. Add those that agreed to be on the platform and then post guidelines and rules of engagement.
  5. As the creator of the group, you must be ready to engage members on issues related to your objective. Set the tone. Some teams fix a time in a week to discuss accountability issues, while another post can be a discussion of the critical problems related to the group objective. Some choose a day for general topics. Most WhatsApp groups are distractions, scheduling conversations could be more fruitful than a free to post at any time, anything – group.
  6. WhatsApp can be used to spread rumours and fake news swiftly, always verify images, text and videos that are posted using tools like Google Images and TinEye.
  7. Introduce Perks or Badges, members of your group will be encouraged to discuss better. The Police Monitor Group in Nigeria announces Birthday Greetings for members.
  8. Whenever you add new participants, send the rules and guidelines immediately.
  9. Have two or three more administrators that can help in moderating discussions on the platform.
  10. Democratize the process by requesting a vote for administrators in the coming year. It is a way to show leadership, and show you support participatory democratic systems.
  11. Encourage members to use emojis on a post sent in by members. It will encourage members to post and facilitates more discussions.

Which West African Government Spends the Most on her Citizen?

The Gambia, with a population of 203,850 spends the most per person – calculated at US$1,867 per person in 2016. In 2016, it had an estimated budget of US$380 million, just 128 million more than Guinea Bissau, which has the least budget of US$ 252 million.

Government spending in West Africa
Full Data available at https://public.tableau.com/shared/2FC9776MB?:display_count=yes

Guinea Bissau with US$1359 per person and Cape Verde with US$797 per person have the second and third position of country government spending the most on her citizens respectively. Does this mean when you have a country with fewer people, your expenditure per person will be high? Yes!

Let’s compare Ghana and Nigeria. Ghana is the second most populated country in West Africa with 28 million people, while Nigeria is the most populated with 185 million people. Nigeria’s budget (US$23 billion) is a double of what Ghana budgets (US$ 11 billion) for its people. Notwithstanding, Ghana with US$ 425 is the fourth country that her government spends, the most, on her citizen, while Nigeria hangs at the bottom, fourth from the last spending US$125 per person.

Ref: [ Click to download XLS version of data

 

This is the most Effective Technology to Promote Accountability, and no it is not Facebook

In a recent survey of 23 non-profit organizations, working in 18 countries in West Africa, on making their government accountable, 86% affirmed that the radio had become a useful tool in mobilizing citizens to take action. 74% of the respondents also said that Radio is the most effective tool to use in getting a response from a government agency. Furthermore, in my case study of 9 non – profit organization in Nigeria, Ghana, Liberia, and Sierra Leone, I found out that the most effective technology tool to mobilize citizens and also to get government response is the Radio. Its reach, cost-effectiveness, and popular culture set it apart from new technologies such as Facebook and Twitter whose growing penetration are stagnated by the accessibility and affordability of the internet in this region.

23 Non Profits working on Transparency and Accountability in West Africa told us the most effective accountability technology for mobilizing citizens.

Almost every household in Africa has a Radio, and it has become the most used medium to get information. In the four countries – Nigeria, Sierra Leone, Ghana and Liberia, 8 in 10 people have mobile phones. The proliferation of mobile phones is commendable, which has also led to the integration of the Radio, and the Internet. However, only 3 out of 10 are using the internet in West Africa according to the 2017 United Nations World Statistics Pocketbook. Although one might argue that access to the internet has been encouraging in the region, I think its effectiveness remains in the kind of usage. For instance, does the larger population use the internet to listen to music, mobilize themselves or use it for intellectual research or discussion?

A recent study of the report published by Cable UK on the cost of broadband internet in 196 countries showed that the average price paid for internet in 10 West African countries is $226 in a month. In this region, six out of ten people live under US$1.90 in a day, as such, it becomes difficult to afford US$50 for internet per month. It is only a few people living in city centres that can afford to pay for internet to access Facebook, Twitter or even read emails. On the other hand, with less than US$1 you can purchase a Radio, and get information from several channels. Nevertheless, one might not want to overlook the partnership initiated by Facebook with some mobile internet providers, in which Facebook is accessed free of charge on feature phones. Whether this will become a norm, we will see in the near future.

23 non – profits in West Africa told us their most effective technology tool to ensure government response

In Africa, it is not unusual to see people craving to listen to someone speaking in their local language. 22 out of the 30 most linguistically diverse countries in the world are in Sub – Saharan Africa. 7 out of them are in West Africa. It is a culture, and this is how Radio is used to take the conversation of citizens engagement to people in West Africa. Facebook, Twitter and Instagram are put together in languages that are not inherent in West Africa countries. This might point to the cultural norms theory which indicates that media tend to establish the standards or norms which define acceptable behaviour in society. The use of local languages in radio programming is becoming more appealing to the larger population in West Africa as seen in countries like Nigeria, where stations using local languages have the highest listeners.

If it is true that technology is moving faster than the human race, then the potentials in early technologies like the Radio, might be revisited. Perhaps, several integrations to make it more responsive to 2 -way conversations might be a welcome idea. For democratic enthusiasts, if Radio is still the favourite media in which the bottom billion gets their information, it would be of interest to curate programming that promotes democratic values in local languages. Again, It is no gainsaying that social media is becoming popular among the young generation in this region, however, I can argue that only a few participate in governance issues on-the-ground. If you feel otherwise, or think something might be missing, please feel free to comment below.

These are some of the results of my research on digital tools used by civil society organizations in West Africa to promote democratic accountability.A more detailed version of this topic will be published in an online handbook titled Accountability Technologies.

 

 

 

 

4 Key Ways to Make Social Accountability More Impactful!

The Third most downloaded World Bank document is the 2016 World Development Report titled Governance and Law. Perhaps, for two reasons – There is a significant drop in trust for the government of countries (both developed and developing), as such citizens and government are curious about how to strengthen governance while upholding the rule of law. Secondly, there are now more people having access to the internet.

Cross section of participants at the Global Partnership for Social Accountability Forum

“Corruption undermines development. We are committed to radical transparency to solve government problem especially in service delivery” said Jim Yong Kim, President of The World Bank Group at the opening of the 4th Global Partnership for Social Accountability Forum held between October 30 – November 1 at the World Bank Headquarters. 250 expected participants flew over 50 countries and attended ten plenary sessions. My initial thoughts were what can the bank do differently, especially with political distrust in governance, and the quest for people to survive, rather than hold government accountable by grassroots mobilization or the use of technology (where it is affordable and useable). Amidst networking and meetings, I pulled off these takeaways, while hoping the bank, its lenders and monitoring teams will take heed. If you are paranoid or feeling Jiggy like me, please feel free to add your comments as well, maybe relief will come, after our medicine.

  1. For citizens to trust the government, the government needs to become politically accountable, and it will not happen overnight. However, significant progress can be made if the bank can create new metrics to provide loans for its borrowers (government of countries who still live large at the expense of their poor citizens). If there is less trust in government, the resultant will also be in the Bank as well. Perhaps, it might be pertinent for the Bank to re-initiate its approach of giving more emphasis to building capacity and institutions within developing countries. The Bank itself needs to start talking to political power by proposing policies that must address the underlying conditions that create corrupt incentives as highlighted by Michael Johnston in the Syndrome of Corruption
  2. In some of the discussions regarding technology, it affirms my experience working with government institutions in Sub Saharan Africa, that capacity to implement remains low. In my last evaluations of four countries in Africa, only Cape Verde has government official email. That’s not encouraging. The government in Sub Saharan Africa still lacks fundamental skills relevant to today’s business. It means government response to citizens yet entails the traditional method. It means the ease of doing business with prospective investors and regulation of private sectors remain tasking for both sides. Metrics could be developed on ensuring performance metrics of government officials are made available by countries requesting financial instruments from the bank. Radical civil service reforms like the thoughtful reshuffling of personnel and recruitment practices could be encouraged.
  3. The Civil Society Space is becoming endangered. Only 26 countries in the world allow people to freely share opinions, robustly debate ideas and hold those in power to account. “Government are thinking social accountability noise is becoming more and more, and also it’s becoming uncomfortable to the traditional development enterprise” Tom Carothers, Senior Vice President for Studies at the Carnegie Endowment for International Peace mentioned during the closing panel of the forum. We might want to think that when the civil society has more capacity than that of the government, the government gets frustrated, and resort to delegitimizing them  – a case we have seen in most countries coming up with new regulations to shut down civil societies. There are growing threats, more than before. Non-Government Organizations and Civil Society Organizations might need to strengthen their legitimacy while aligning their strategies to be more social movement focused, in a way where the marginalized they speak for, act as advocates for themselves. How can the international community help? Already there are international principles protecting civil society around the world, I will think international financial institutions should step up enforcement in this regards, so this instrument might not just serve as paper documents!
  4. Technology is a tool and not the end while Social Media is not Social. In Africa, only 3 out of every 10 people have access to the internet while 2 out of 10 are on Facebook. This means a larger percentage of the population are left out on access, and maybe, affordability. What this might mean to me might be that a significant amount of people that vote during elections, might not have access to these tools to mobilize themselves. But who mobilized them at first to go to the poll? How can we learn from that, and use the same way to mobilize citizens to hold their leaders accountable? Whether we still need to rely on offline technologies to mobilize people. Prints, radio and TV  – That’s the real work for civil society organizations. In sub-Saharan Africa, 8 in 10 people have mobile phones. Not smartphones. But the silicon valley has moved 100 times farther away from its bottom billion, failing to realize that the feature phones remain ubiquitous in the hands of these people that we need to move out of poverty. When we can mobilize more people, “living no one behind”, perhaps the government will respond.

    What Participants said was their favourite aspect of the forum

Meanwhile, we should not let it look like demanding social accountability is going to be easy. It is easier where the literacy level is high. I guess. We must start from somewhere! It starts with people exchanging knowledge and networking in a forum like this. I will like to read your thoughts as well, and I look forward to reading your comments below.